Entity Name: Nexadoriva
Operating Address: The Metropolis Tower 2, 11 N Buona Vista Dr, Singapore 138589
Support Email Channel: artwork@nexadoriva.com
Support Schedule: Monday to Friday, between 10 AM and 6 PM SGT
Nexadoriva maintains clear commercial terms for every decorative artwork purchase made through our online store in Singapore. To establish complete trust and absolute transparency with our client community, we operate exclusively on a Cash on Delivery (COD) payment structure. Customers submit payment only at their doorstep upon physical arrival of their package. This policy details our complete return procedures, inspection criteria, exchange options, and direct electronic transfer mechanisms, in full accordance with Google Ads merchant guidelines and Singapore legal regulations including the Personal Data Protection Act 2012 (PDPA).
To provide complete clarity and build confidence in our physical art pieces, Nexadoriva accepts Cash on Delivery (COD) as the sole payment mode on our platform. Clients are never required to enter credit card details or send digital prepayments online prior to dispatch. Handing over payment occurs strictly at doorstep delivery once our courier arrives with the physical item.
We provide a 30-day return window calculated from the exact date of doorstep delivery. Returns are accepted under specific conditions to rectify fulfillment inaccuracies or physical carrier damage. A return request is valid if:
Items submitted for return must remain in their original condition alongside complete original packaging materials.
Initiating a return requires issuing an email notification to artwork@nexadoriva.com within the 30-day window following delivery. Please state your order identifier, description of the discrepancy, and attach visual photographs showing the defect or wrong item delivered. Once our support team reviews and approves the request, we arrange a smooth pickup of the order directly from your location as per your convenience. The entire return process is completely free for our clients. We do not assess return transport fees or restocking charges of any kind.
When the returned parcel arrives back at our central handling facility in Singapore, our quality team takes 1 working day to inspect returned orders. This physical evaluation confirms the reported damage or item mismatch. Upon successful corroboration of the return request, clients are provided two direct options: a product exchange or a full refund.
Exchanges are possible if the replacement product is in stock and the customer opts for a direct replacement. When selected, our packaging department prepares a fresh replacement item and dispatches it through our local courier network at zero additional cost.
Because all initial transactions are completed via Cash on Delivery (COD), cash returns cannot be executed at the doorstep upon courier collection. Instead, all accepted refunds are issued exclusively via electronic bank transfers directly into the customer's designated Singapore bank account. Following return inspection approval, our team will request your bank details via email.
Clients must verify that all provided account numbers, bank names, and account holder identifiers are entirely correct to prevent processing delays. Once you provide your bank details, we will process the refund within 1 business day on our side. However, the transferred funds may take 9 to 10 business days to reflect in your bank account, depending on individual banking institution clearance schedules within Singapore.
Collecting account identifiers for executing electronic transfers is conducted in strict compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. Banking parameters gathered during refund requests are utilized solely for executing the official bank transfer. Nexadoriva implements procedural access controls and protected encryption protocols to protect your personal banking data against unwanted disclosure or access.
For questions regarding return requests, exchange availability, or refund status tracking, our dedicated support team is available from Monday to Friday, between 10 AM and 6 PM SGT through the channels listed below:
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