Entity Name: Nexadoriva
Operating Address: The Metropolis Tower 2, 11 N Buona Vista Dr, Singapore 138589
Support Email Channel: artwork@nexadoriva.com
Operational Support Schedule: Monday to Friday, between 10 AM and 6 PM SGT
Welcome to the official digital portal of Nexadoriva. This Terms of Service agreement establishes a binding contract governing your access, browsing, and procurement activities across our decorative artwork platform. By accessing our platform, placing orders, or communicating with our team, you acknowledge full acceptance of these terms. Operating from the Republic of Singapore, Nexadoriva maintains complete operational transparency, full alignment with Google Ads editorial guidelines, and strict governance under the Personal Data Protection Act 2012 (PDPA).
This commercial agreement governs all digital transactions, catalogue browsing, order submissions, and communication exchanges executed between visitors and Nexadoriva. The operational activities of this platform are exclusively interpreted and governed under the statutory legislation of the Republic of Singapore. Any disputes, claims, or legal actions arising out of your interaction with our online gallery shall fall under the jurisdiction of the Singapore judicial framework. If any visitor disagrees with any operational parameter outlined within these terms, access to the platform must be discontinued immediately.
By engaging with our digital storefront, you represent and confirm that you possess full legal capacity to enter into binding agreements under Singapore law. Users undertake to provide accurate, current, and verifiable personal information during the checkout process. Entering fraudulent details, impersonating third-party individuals, or utilizing unsolicited payment mechanisms constitutes a material breach of this agreement and may result in immediate suspension of platform privileges and potential reporting to local administrative bodies.
Nexadoriva specializes in curated decorative artwork pieces created for residential and corporate interiors across Singapore. We make reasonable procedural efforts to present realistic color tones, texture dimensions, frame details, and physical scales within product listings. However, due to variances in digital screen calibration, display hardware rendering, and ambient room illumination, minor visual differences may exist between on-screen preview imagery and the physical decorative artwork piece delivered to your address. Such subtle visual variances do not constitute product defects or misrepresentation.
To establish absolute clarity and build complete confidence across our customer network in Singapore, Nexadoriva operates strictly on a Cash on Delivery (COD) payment model. Prepayment, digital credit processing, or third-party online checkout transfers are not requested or accepted on our platform. The pricing indicated alongside artwork listings represents the total charge for doorstep fulfillment.
All shipping across Singapore is completely free of cost for every client order. We do not assess hidden fuel surcharges, packaging costs, or location handling additions at checkout. Payment obligations are settled exclusively in physical currency at your delivery destination upon handover of the package by our local courier partner.
Following order submission, every accepted request enters an internal processing stage before transfer to our domestic courier partners. All orders are dispatched after 1 working day. This handling window enables our logistics team to perform physical quality corroboration, protective wrapping, and protected boxing to maintain item integrity during transport.
Upon courier handover within Singapore, domestic transport requires 1 to 2 working days to reach destination locations. Consequently, the complete timeline, combining internal processing alongside courier transport, stands at 2 to 3 working days from initial order confirmation to final doorstep arrival. Customers are required to provide complete physical address identifiers, including building names, unit numbers, street names, and valid Singapore postal codes to ensure prompt fulfillment.
Nexadoriva provides a structured cancellation framework for client convenience. Customers can cancel an order only until it has not been shipped. Because internal packaging, physical corroboration, and courier handoff require 1 working day, cancellation requests must be submitted via email to artwork@nexadoriva.com before the 1 working day dispatch timeline expires and tracking references are generated.
Once an order has completed internal handling and has been handed over to our local courier partner for domestic transport, the shipment cannot be cancelled in transit. If a customer no longer wishes to retain an item after shipment has occurred, the request must follow our standard return process upon physical arrival at the delivery destination.
We provide a 30-day return window calculated from the exact date of doorstep delivery. Returns are accepted if the product delivered is damaged during transport or if an incorrect item was received compared to the original order selection. Upon notification and approval by our support team, we arrange a smooth pickup of the order directly from your location as per your convenience. The return process is completely free, with zero return shipping fees or restocking charges.
Returned items undergo physical evaluation by our quality team, taking 1 working day to inspect returned orders after arrival at our facility. If the return is accepted, clients receive either a product exchange (subject to inventory availability) or a complete refund. Because initial transactions occur via Cash on Delivery (COD), refunds are given through bank transfers only. Following inspection approval, we will request your bank details via email.
Clients must ensure accurate bank parameters are provided. Once you provide your bank details, we will process the refund within 1 business day on our side. However, the transferred funds may take 9 to 10 business days to reflect in your bank account, depending on your individual banking institution within Singapore.
The collection, processing, usage, and retention of personal parameters, including names, physical mailing addresses, contact telephone numbers, email addresses, and bank details for refund execution, are strictly conducted in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. Nexadoriva collects personal details solely to fulfill order dispatches, manage courier transport, execute electronic refunds, and respond to support inquiries. We implement administrative security controls and procedural safeguards to prevent unwanted access, alteration, or disclosure of personal data.
All content published on the Nexadoriva website, including catalogue imagery, decorative artwork graphics, digital layout designs, written descriptions, site branding, logo assets, and layout frameworks, is protected under Singapore and international intellectual property laws. Users may not copy, reproduce, distribute, or modify any proprietary content without receiving explicit written consent from Nexadoriva.
While Nexadoriva works to ensure uninterrupted platform accessibility and accurate operational parameters, we provide our website on an "as-is" and "as-available" basis. We bear no liability for temporary server downtimes, transmission interruptions, or minor delays resulting from courier network bottlenecks outside our direct operational control.
For questions regarding terms of service, order tracking, cancellation requests, or return submissions, our support team is available from Monday to Friday, between 10 AM and 6 PM SGT through the contact channels listed below:
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